Vendor Management
One call to us instead of hold music with five vendors
Internet providers, copier companies and software vendors all have their own support lines, and each one blames the others. We take that off your plate and stay on it until it's fixed.
Why it matters
What's at stake for your business
Your time is better spent
Hours on hold and repeated explanations are time not spent running the business.
Vendors speak technical
We know what to ask for and can tell when a vendor's answer doesn't add up.
No finger-pointing
When we manage your network and systems, we can prove where the problem actually is.
What's included
Everything Vendor Management covers
Single point of contact
For your internet provider, copier vendors and line-of-business software.
Case management
We open the case, coordinate troubleshooting and push it to resolution.
Service changes and renewals
Help with upgrades, contract renewals and changing providers.
Vendor documentation
Account numbers, contacts and support details kept on file so nothing is lost when people change.
How it works
How we deliver it
- 01
Collect
We gather your vendor contacts, accounts and authorizations.
- 02
Document
Everything is recorded so any of our team can act on your behalf.
- 03
Coordinate
When something breaks, we work the vendor until it's fixed.
- 04
Advise
At renewal time we help you decide whether to stay, upgrade or switch.
Is it right for you?
A strong fit if…
- You spend too much time on hold with vendors
- Your vendors blame each other when something breaks
- Nobody knows who to call for the copier or the internet
- You want a second opinion on vendor renewals
Not sure? A free assessment reviews your environment and tells you plainly what you need and what you don't.
How it's delivered
We don't sell services one at a time. This service is delivered through our plans, priced on your actual devices, users and servers, so you only pay for what you have.
- Monitoring Proactive monitoring and protection, with support when you need it. Built for businesses with in-house IT.
- Managed A fully managed IT department: help desk, security, backup and vendor coordination.
- Compliance Everything in Managed, plus the monitoring, training and reporting regulated industries need.
A free assessment tells you which plan fits and gives you an exact monthly quote.
Get a free assessmentWill you deal with our internet provider and software vendors for us?
Yes. On our plans we act as your single point of contact for your internet provider, copier vendor and line-of-business software. We open the case, coordinate the troubleshooting and push it to resolution, so you make one call instead of sitting on hold with five vendors.
How hard is it to switch IT providers?
Less disruptive than most people expect. We start by documenting your environment, then collect admin credentials, licenses and vendor contacts, deploy monitoring and security, and verify backups, coordinating with your current provider where possible. Your staff mostly notices a new support number and faster answers.
Get started
Let's find out where your technology stands
Start with a free assessment. We'll review your environment and give you straight answers, with no obligation.
Harrisburg office
5520 Derry Street
Harrisburg, PA 17111
Mon–Fri 8am–6pm · Sat 10am–5pm