Backup & Disaster Recovery
A backup you can't restore isn't a backup. Ours are tested.
Ransomware, hardware failure, a deleted folder or a burst pipe: the question isn't if you'll need your backups, it's whether they'll work. We design, monitor and test them, and plan how your business gets back up and running.
Why it matters
What's at stake for your business
Untested backups fail
Backups that have never been restored often fail when you need them most. Testing is the only proof.
Microsoft 365 isn't a backup
Microsoft keeps the service running, but it isn't designed to restore everything after ransomware or a mistake found months later.
Recovery time is a business decision
How long you can be down and how much work you can lose should be decided in advance, not during an outage.
What's included
Everything Backup & Disaster Recovery covers
Cloud or hybrid backup
Secure backups configured and maintained for servers and critical data, with a copy off-site.
Microsoft 365 backup
Separate backup of email and files so they can be restored independently of Microsoft.
Monitoring and restore testing
Backup jobs are watched and restores are tested, so problems surface before you need the data.
Encryption and geo-redundancy
Encryption, geographically redundant copies and recovery validation on advanced plans.
Disaster recovery planning
Business impact analysis, recovery time and recovery point objectives, and failover testing.
How it works
How we deliver it
- 01
Analyze
We identify critical systems and how long the business can afford them to be down.
- 02
Design
The backup design is sized to meet those recovery targets, with an off-site copy.
- 03
Verify
Backups are monitored and restores are tested on a schedule.
- 04
Rehearse
The recovery plan is documented and tested, so there are no surprises.
Is it right for you?
A strong fit if…
- You're not sure when your backup was last restored successfully
- Your backups live in the same office as your servers
- You rely on Microsoft 365 to "back up" email and OneDrive
- You need a documented disaster recovery plan for compliance or insurance
Not sure? A free assessment reviews your environment and tells you plainly what you need and what you don't.
How it's delivered
We don't sell services one at a time. This service is delivered through our plans, priced on your actual devices, users and servers, so you only pay for what you have.
- Monitoring Proactive monitoring and protection, with support when you need it. Built for businesses with in-house IT.
- Managed A fully managed IT department: help desk, security, backup and vendor coordination.
- Compliance Everything in Managed, plus the monitoring, training and reporting regulated industries need.
A free assessment tells you which plan fits and gives you an exact monthly quote.
Get a free assessmentHow should a small business back up its data?
Follow the 3-2-1 approach: keep three copies of your data, on two different types of storage, with one copy off-site or in the cloud. Just as important, test restores regularly. A backup that has never been restored is a guess. Our backups are monitored daily and restore-tested, and we include Microsoft 365 data, which many businesses forget.
What is the difference between backup and disaster recovery?
Backup is having copies of your data. Disaster recovery is the plan for getting the business running again: which systems come back first, how long you can afford to be down (your recovery time objective), and how much recent work you can afford to lose (your recovery point objective). We help define those targets and test that the plan actually meets them.
How long does it take to recover from a failed server or ransomware?
It depends on how much data there is and how the backup is designed. Restoring a single file takes minutes. Recovering a whole server can take hours to days, unless the backup supports fast or cloud-based recovery. We size the backup design to how long your business can realistically be down, and document that so there are no surprises.
Does Microsoft back up our email and OneDrive files?
Not in the way most people assume. Microsoft keeps the service running and retains deleted items for a limited time, but it is not designed to restore everything after ransomware, a malicious insider or a mistake discovered months later. That is why our plans include a separate Microsoft 365 backup for email and files.
What should we do if we think we have been hacked or hit by ransomware?
Disconnect the affected computer from the network (unplug the cable or turn off Wi-Fi) but don't power it off, and don't pay or reply to anyone. Then call us right away at (717) 695-8611. Acting quickly limits the damage, preserves evidence your insurer may need, and lets us start recovery from clean backups.
Get started
Let's find out where your technology stands
Start with a free assessment. We'll review your environment and give you straight answers, with no obligation.
Harrisburg office
5520 Derry Street
Harrisburg, PA 17111
Mon–Fri 8am–6pm · Sat 10am–5pm